Reflecting on Q2Q’s Journey
I often talk about my Q2Q crew and how awesome they all are, however, I’ve taken some time to pause and reflect on our growth journey… so… minor brag incoming 😉
We celebrated our 20-year anniversary in June 2024, and whilst the first fourteen years saw consistent steady growth, when I took over as MD in 2018, I focused more on HOW we were doing things internally as we’d reached the size where our processes needed to be locked in to ensure that we kept tight control as we grew. The continuous improvement approach, and attention to detail over the next two years started to really pay off in 2020, and the last four years have been quite exceptional.
Let’s take a moment to appreciate the milestones achieved from 2020 till now:
Lorna Stellakis
Owner & Managing Director
Our Mission
At Q2Q our goal is to show up as the best version of ourselves, and do everything in our power to make a meaningful contribution to both our colleagues, and the customers we support.
We strive to work collaboratively with each other and with our customers, ensuring we give 100% clarity in all situations, taking full responsibility for every issue whether that be externally with a customer helping their business to grow, or the internal development and growth of Q2Q, always delivering efficient solutions, in a fun and positive working environment
Our values
Efficiency
We’re all about getting things done with style and speed! Our business operations are as smooth as a well-oiled machine, thanks to our streamlined processes, clear communication, and flexibility. By fostering a positive working environment, we deliver efficient solutions to our clients, boosting productivity and profitability. Join us, and you’ll be part of a team that knows how to work smart and have fun doing it!
Responsibility
We own our words, actions, and results. Responsibility helps us take charge and grow both personally and professionally. By taking ownership of our decisions and actions, we cultivate a sense of control and drive for personal growth. Join us and experience the empowerment that comes with being responsible for your impact!
Collaboration
We’re passionate about working together and believe in the power of teamwork both internally and with clients. Collaboration is key, and everyone’s innovative ideas play a vital role in our success. We build strong relationships, resolve conflicts, and create an environment where everyone feels included and respected. Be part of a team that values your input and takes IT support to the next level!
Clarity
We know where we’re going and how to get there. Our clear vision and strong sense of purpose drive us towards our long-term goals. We make sure everyone understands our mission—no getting lost in technical jargon here! We explain the “why” behind what we do and keep everyone in the loop. With us, you’ll always have a clear path to success.
Fun
Laughter is a big part of our culture! We maintain a positive, open, and honest working environment with both our employees and clients. We encourage creativity and support new ideas, respecting everyone’s thoughts. We love a bit of banter, and rarely does a day go by without a good belly laugh. If you enjoy a workplace where work and fun go hand in hand, you’ll fit right in!
Our Culture
Damien Gelder
Head of SupportDamien Gelder
“Working with a team that feels like family is an incredible blessing. The “family” has been through several expansions and always feels right, like welcoming new partners, or in-laws! The office is like having a second home. Each day feels kind of like a reunion and is always filled with laughter, shared goals, as well as a genuine care for one another’s well-being.”
Harrison Burke
Core Team LeaderHarrison Burke
“Q2Q is all I have ever known in the world of work, and it’s the only place I want to be. I started at Q2Q eight and a half years ago as a fresh-faced 18-year-old, just three days after leaving sixth form.”
Ash Williams
Senior Team LeaderAsh Williams
“Working at Q2Q is amazing! Everyone is always looking out for each other, and you really feel part of a family. Q2Q is a fun place to work, the team is great, and you really feel like you’re in a place where you can be your best.”
“Q2Q is a great place to work. All the people are friendly and collaborative, and there is a great atmosphere in the office. I get to work with a wide range of customers and different technologies. I never stop learning, and there is always someone to bounce new ideas off and work through technical issues. There is an endless supply of coffee and biscuits, and every once in a while, we will do something crazy like Black Axe Throwing or eating Pizza!!”
Steve Carroll
Being part of Q2Q has been an incredible experience. The camaraderie among the team is truly heart-warming, everyone is willing to help each other out all the time and always pushing each other to do their best.
Working and collaborating with our wide range of clients is always a great experience. We strive to give our support a personal touch and in turn our clients reciprocate! It just makes work feel less like “work” and more like an interesting hobby.
The nature of the work is wonderfully diverse, encompassing both head-scratching office tasks and engaging on-site remedies sure to keep you engaged.
Considering the time spent at our day-to-day jobs, the comfort and health of the environment is paramount! I can confidently say that Q2Q has not let me down with my expectations and joining this team has been the right choice in every aspect.
Ben Biss
“I thoroughly enjoyed my first few weeks with Q2Q, both meeting new people and starting to learn how Q2Q works.
From the very first day all the team at Q2Q have been very welcoming and kind to me. Everyone is very helpful which is needed as I feel I don’t know a lot at all!
I can’t wait to get involved more in the future with projects, site visits and learning more with Q2Q.”
Will Woods
Throughout my career, I’ve had three significant employments, and each has felt like a family rather than a “job”. The first two lasted 10 years or more and it was only circumstance that saw me moving on, so it’s no surprise to me that I’m now approaching 7 years at my work family Q2Q and have no plans on going anywhere else!
Having been part of the smaller team that has grown into the much larger, fantastic group of people we have today, I’m proud to have had an input and influence on Q2Q as it is now and have always felt like a valued member of the Q2Q Team.
The working environment is like nothing you will experience anywhere else… trust me! It is professional, fun, rewarding and no two days are the same.
When Q2Q recruit, it is genuinely based on attitude, experience, and technical ability – in that order – and this shows, with the friendly, helpful, dedicated and kind folk we now get to work with every week.
Lorna as a boss is brilliant at getting the very best from people, rather than pushing tasks that “need to be done”, she finds ways to find the best role for each person to allow them to give their best.
Phil Irwin
Our Current Vacancies
We’re always on the lookout for new talent to add to the team, and our current growth rate means that we’re even if we don’t have an immediate vacancy, if you’re the right fit for us, we’re still interested in meeting with you and may even be able find a place for you if you impress us enough!
If any of the below roles feel right for you, email us your CV to recruitment@q2q-it.com
WHAT OUR CLIENTS SAY
“The Q2Q team have been fantastic during lockdown. They helped the firm work remotely with our systems and use cloud phone systems to manage calls and workloads.
We have been very impressed with how quickly matters have been dealt with – always with an understanding of how important it is to ensure that we are fully functioning. Thank you to you all!”
“A big THANK YOU to all the team at Q2Q for keeping me connected today and helping so promptly with any support calls I have raised. Fantastic!”
“Just wanted to say a huge genuine thank you for all the support over the week. Adjusting to working from home for our organisation has been quite a change curve and we couldn’t have done it without you all at the end of the phone”
“The regular Q2Q Audit is invaluable to our business, it gives us the confidence that we are heading in the right direction, spending wisely on the things that are the most beneficial to us. The friendly, knowledgeable Q2Q team always make relevant recommendations on how we could improve, at a cost that suits our budget.”
“If you had an IT problem you can go to any IT provider, however, if you want a solution, go to Q2Q. The team is very approachable, reliable, and consistently goes above and beyond for us at Walker Fire. In addition, they are all so friendly and an absolute pleasure to deal with. During the recent Covid-19 crisis they have responded to our requests in record time and set us up with laptops ready for home working. A fantastic company!”
“I wanted to drop you a quick note to thank you for letting Damien attend our event last night in Twickenham; he was an outstanding support and without him we would not have been able to deliver such a positive experience. I know that we often ask for Damien…disproportionately!… but I really do think he was absolute top draw last night. Thanks again for the excellent support from Q2Q, and for continuing to evolve the service proposition”
“I measure the IT support performance based on the number of complaints I get on a daily basis from my team. With our previous supplier, we were averaging around four a day, and since Q2Q took over I haven’t received any!”
“We find all of the team at Q2Q exceptionally obliging. Everyone at Armistead Barnett has commented on how great they are as representatives of your company, Lorna. When they are on site with us, they deal with all the issues swiftly and are determined to get everyone done as efficiently and effectively as possible”
“Just to say yet again that we have been delighted with how you have all helped out during the crisis. I asked the team during a zoom meeting and everybody agreed. You have been fantastic.”
“Your team has been wonderful, thank you, in sorting out our computer issues. It installs me with confidence that whenever something is wrong with the office pc’s someone can phone and have the assistance they require”
“Since Q2Q took over the contract to manage our IT we have been very happy with the work we have done for us. They are effectively our IT department, and for their fixed monthly fee I consider them to be good value”
“We have been really, really delighted with Q2Q. The team is approachable, knowledgeable and very responsive. Honestly, since moving providers it’s a whole new world for us”
